Terms & Conditions
- Introduction
The general terms and conditions will apply to all sales of goods and services through the website www.grillmaster.es.
These General Conditions define the conditions of use of the website www.grillmaster.es by potential visitors or customers. By accessing and browsing this website, you accept the terms of use described below. If you do not agree with this note, please leave this website.
- Access
The website is hosted by the servers of a third party company. For any functional errors caused by changes, settings, upgrades, etc. made by this third party company, we apologize, but the responsibility does not belong to us.
- Trademark and copyright
The copyright for all existing information on GRILLMASTER.ES is owned by SC RAMI WHEELS SRL or its affiliates. No material on this website can be reproduced partially, fully or modified without the express consent expressed by SC RAMI WHEELS SRL or the holder of this right.
All rights are reserved to SC RAMI WHEELS SRL.
It is strictly forbidden to use this website for the purpose of destroying or altering it, its content or its security or for discrediting or harassing SC RAMI WHEELS SRL or its affiliates.
- Confidentiality
The personal data entered by the user on WWW.GRILLMASTER.ES will be used only for the declared purpose of this website. The information in the order form is necessary for order confirmation, delivery of ordered products, announcement of ongoing promotions, etc., and they will not be provided or sold to a third party.
SC RAMI WHEELS SRL does not sell, offer, exchange e-mail addresses obtained through this website, does not disclose your e-mail address to other people who access the pages of this website, without your explicit consent.
- Product warranty
All products sold by www.grillmaster.es benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The products are new, in the original packaging and come from sources authorized by each individual manufacturer.
In the case of the sale of used products or with minor (visual) manufacturing defects, exhibition or refurbished products, the customer will be informed about the warranty and return conditions at the time of purchasing the product.
- Transfer of Property
The buyer becomes the property of the goods only after making the payment at the location indicated by the Seller (advance).
In the case of delivery by courier, he is not authorized by the Seller to allow the Buyer to open the parcels before signing the delivery, but only after the signing of the delivery and the payment of their possible counter value.
7: Amicable conciliation
If you have problems related to an order, it can be solved by email at info@grillmaster.es
- Feedback
Your feedback is very important to us and we are waiting for it by email to info@grillmaster.es together with any pictures of the work done or directly on www.grillmaster.es
- Method of Delivery
Sending the order by the courier company. The delivery term is a maximum of 15 days from the date of the order. Delivery costs include packaging, handling and shipping of goods and depend on the weight and dimensions of the packages.
If you exercise your right of return, you have 15 calendar days from receiving the ordered products to return them. The return can be made without any explanation, the product must be returned in the original packaging and must be accompanied by the invoice. The products can be returned provided that they have not been used, accompanied by all accessories and any instructions and in perfect condition for resale . The amount related to the return will be reimbursed within 7 days of receiving the returned item if it meets all the conditions presented above.
The cost of shipping and returning the goods is at your expense.
10: Shipping Rates
Rates for fast courier delivery to the customer:
- Small package (between 1 and 3 kg) = 15 eur
- Small package (between 3 and 10 kg) = 25 eur
- Large parcel, pallet up to 250 kg = 50 eur